Client Management

Client Desktop Management

Managing a network is more than about keeping servers and switches running, it’s about keeping end users happy and productive. Inconsistent, outdated, and spyware-ridden desktop PCs are a bane on your network and your business. Let us show you a better way. We offer desktop planning and management services that will have your knowledge workers happier than ever with their desktop PCs and laptops. Concentus provides:

  • Remote end user support from anywhere in the world
  • Operating system and application standardization
  • In Windows Environments, Group Policy expertise
  • Automated deployment and update strategies
  • In addition to included package managers, we deploy and manage a vareity of client management toolsets whose features are highlighted below.
  • Client hardening from virus and malware threats

Application & License Management

Insight to what’s installed on a device is a baseline compliance and security requirement. IT needs to know if software license quotas have been exceeded and if blacklisted apps have been installed:

  • Collect data and track applications and licenses by device
  • Intelligently manage licenses and avoid over-install penalties
  • Locate, terminate, and remove unlicensed and unauthorized software
  • Simplify application repackaging for Mac and Windows and save time with the our package utility

Security, Change and Configuration Management

Secure and manage a range of devices and operating systems including employee-owned devices as well as company assets:

  • BYOD Policy Implementation best practices
  • Use device data to remotely monitor and assess each device
  • Monitor encryption status by device including encryption product, version, status of encryption, and other details
  • Set stronger passwords for tablet and phone devices, clear a password, lock a device, and wipe it clean to factory settings
  • Use an automated BYOD employee enrollment process to eliminate manual IT work
  • Manage corporate and government regulations with the Security Content Automation Protocol report
  • Certificate based authentication provides a much higher degree of security, an improved end user experience, and a significant reduction in password related security and help desk incidents

Automated Patch Management

Relying on manual processes to properly manage patch status by device is not an economical model. More importantly, the organization may be at risk if patches are outdated:

  • Centrally manage and install patches
  • Track and report on patch status by device
  • Test and install new patches on a subset of devices before a broader deployment
  • Automatically add updates

Computer Imaging

IT administrators can easily spend the bulk of their time carrying out standard maintenance routines. Automating processes such as computer imaging means they can invest time in the important work:

  • Use a single automated process to install a complete operating system and standard applications
  • Deploy a disk image while a computer is in use and automatically migrate user folders, network settings and Directory Access settings with no interruption to users

Asset Inventory

Accurate device data means that IT can focus only on those devices that need attention:

  • Gather hundreds of hardware and software data points
  • Display data with custom views, searches and reports
  • Export data into various file formats
  • Import existing data from Active Directory and Open Directory for consistent identity management and user authentication methodology
  • Integrate asset information into native applications like Absolute Service or third party applications such as Microsoft SCCM and Web Help Desk

Power Management

Save money and conserve natural resources by implementing a power management policy:

  • Base the policy on user behavior and work schedules to enforce the most energy efficient profile
  • Analyze the data generated by the policy to determine resource savings and to plan for greater efficiency
  • Leverage government and tax rebates for energy management compliance